FAQs

Privacy policy

Stahx Cosmetics LLC., respects your privacy. In order to keep you informed about our latest products, specials, and other news, we may ask for your e-mail address. More importantly, we need this address should we need to contact you about any order, delay, or shipping information. To fulfill your order, we need your shipping address, phone number, and credit card information. We understand that we are asking for sensitive information, and you can rest assured that we make every effort possible to ensure the privacy and security of your transactions. Your credit card number is not fully visible to us when you place an order and other personal data will be treated with the highest grounds of security and confidentiality, We never sell, rent, or give away your name, email, or address to anyone without your consent.

 

SECURE SHOPPING

Ordering from  stahxcosmetics.com is safe and secure. From the moment you enter our Shopping Cart, you are on a secure server, using what is called SSL (secure socket layer) technology. Your credit card and personal information is encrypted when transmitted to us and are stored in a secure environment.

Sometimes you may get a message that some pages on

PRIVACY POLICY

Stahx Cosmetics LLC., respects your privacy. In order to keep you informed about our latest products, specials, and other news, we may ask for your e-mail address. More importantly, we need this address should we need to contact you about any order, delay, or shipping information. To fulfill your order, we need your shipping address, phone number, and credit card information. We understand that we are asking for sensitive information, and you can rest assured that we make every effort possible to ensure the privacy and security of your transactions. Your credit card number is not fully visible to us when you place an order and other personal data will be treated with the highest grounds of security and confidentiality, We never sell, rent, or give away your name, email, or address to anyone without your consent.

 

SECURE SHOPPING

Ordering from stahxcosmetics.com is safe and secure. From the moment you enter our Shopping Cart, you are on a secure server, using what is called SSL (secure socket layer) technology. Your credit card and personal information is encrypted when transmitted to us and are stored in a secure environment.

Sometimes you may get a message that some pages on stahxcosmetics.com are not secure. This is a security alert message which results from browsing to a non-secure page from a secure page.  stahxcosmetics.com only secures the pages that contain your personal information including credit card number. This helps us keep the site quick and efficient. If you are ever concerned about the security of a page, simply look at the URL. If it begins with a “https://” instead of “http://” the site is secure. If you have any concerns about placing your order online, please email us at info@stahxcosmetics.com

Please note that email is not encrypted and is therefore NOT a secure means of transmitting credit card information. Stahx Cosmetics LLC, will NEVER request sensitive information over e-mail.

 

REMARKETING

Stahx Cosmetics LLC., uses cookies to identify visitors so that we may show ads to people who have visited our site across the internet. This is done through companies that provide remarketing services including Google and Adroll. You may opt out of Google’s use of cookies by Google by visiting the Ads Preferences Manager.

 

EMAIL POLICY

Stahx Cosmetics LLC., may sometimes send promotional emails per week to keep our subscribers informed about the latest trends and sales at  stahxcosmetics.com. It is possible to unsubscribe at any time by simply clicking the link at the bottom of an email. Having trouble? Send an email toinfo@stahxcosmetics.com with the subject line "unsubscribe". If you are unsubscribed, any emails you receive from  stahxcosmetics.com will be directly related to your orders only.

 

CONTACTING US

It's easy to contact us by sending an email to customer service at info@stahxcosmetics.com.  Our team is available Monday- Friday 10am PST to 5pm PST to answer any concerns.

Refund policy

We hope you love your products from Stahx beginning from the shopping experience to the application!

Due to sanitary and health reasons, lashes are not eligible for refunds or exchanges.

If a product is defective or damaged, notify us WITHIN 72 HOURS of receiving your order to be eligible for a paid return shipping label from us. All lashes and products may NOT be worn or altered in any way to qualify for a refund or exchange.

Sale items, which includes items sold with a promotional code or marked down in price, are final sale.

 

Shipping policy

SHIPPING & DELIVERY

All orders are processed upon receipt. We try our best to get orders out immediately but please allow up to 3 business days for processing. Processing and shipping time estimates do not account for holidays or non-business days. Shipping costs may increase depending on weight, volume, postal code, and shipping method. Shipping method may be selected at checkout. Packages will be shipped in the order they are received. Remote areas may require additional time for delivery.  Please note that shipping times are not related to processing times.

 

STANDARD SHIPPING

Standard Shipping rates will vary based on package weight and distance. Rates will be shown during the checkout process prior to payment. Please allow up to 3 business days for processing unless stated differently on certain product descriptions, and 1-5 business days after processing for delivery (based on distance). All orders received after 1:00 PM PST will begin processing the next business day.

 

OVERNIGHT SHIPPING

We offer overnight shipping on all orders placed before 12:30 pm PST.  If you select overnight, orders will be sent the same day they are received via USPS Priority Mail Express.  We are not responsible if USPS does not deliver your package on time as promised by them.

 

INTERNATIONAL SHIPPING

International Shipping rates vary based on package weight and distance. Please allow up to 3 business days for processing and 5-20 business days for delivery, depending on your location. Please note there may be potential Customs processing time that may pose a delay in order tracking and delivery. We are not in control of the Customs processing time, and cannot predict the length this process may take.Customs & Import fees may apply to some international orders. These fees fluctuate by country and by order value, and we have no influence or control over them. The customer is responsible for all customs and / or import fees. By law, we cannot lower the invoice value or send the order as a gift.

 

FREE SHIPPING CODES

All free shipping orders with promotional codes are only eligible for domestic orders and sent as First Class Mail. Shipping with promotional codes are not eligible for international orders. If the weight of your package exceeds the maximum allowed weight for First Class Mail, then the package will be shipped as Priority Mail at our cost. Otherwise, all orders with free shipping promotional codes will be processed and shipped as First Class Mail.  Please note that free shipping cannot be combined with any other promo codes.

 

INCORRECT SHIPPING INFORMATION

We are not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by the customer at the time the order is placed. If a package is returned to Baddie B due to an incorrect shipping address provided by the customer, then the customer will be responsible for the redelivery cost. When a package gets returned to us, we will issue a refund for the products the customer did not receive; however, please note that all original shipping costs are non-refundable.
Lastly, we are not responsible for any lost or stolen packages CONFIRMED TO BE DELIVERED to your address by the USPS. Please contact your local post office to file a claim and open up an investigation as soon as possible.

 

ORDER TRACKING

You’ll receive a shipping confirmation email with a tracking number as soon as your order has been processed. Please allow up to 24 hours for the tracking number to become active/update. If you receive your confirmation email after 2 PM PST on a Friday, please allow until the following Monday for tracking to become available.

Terms of service

TERMS & CONDITIONS

Please read these terms carefully before using our website. Use of this website indicates your acceptance of these terms.

Every care has been taken to ensure that descriptions, and prices are correct. We reserve the right to amend prices in the event of a change in VAT, in duty or international pricing. Please note that there may be some variation in the colour of goods shown on the website due to the limitations of photographic and web processes and we cannot be held responsible for any variations in colour that may arise caused by your browser or computer software.

stahxcosmetics.com maintains this site and all the information, communications, software, scripting, photos, text, graphics, images and other materials and services found on the site (collectively "Content"), for the use of its customers, employees, and members of the general public.

 

ACCEPTANCE OF CONTRACT TERMS

In exchange for using stahxcosmetics.com, you agree to be bound exclusively by these terms and to comply with all applicable laws and regulations. You represent you have the legal authority to accept these  Terms of Use on behalf of yourself or any party you represent. If any provision of these Terms of Use is held to be invalid by any law, rule, order, or regulation of any government or by the final determination of any state or federal court, such invalidity shall not affect the enforceability of any other provision of the Terms of Use.

If you do not agree to these terms, please do not use our site.

stahxcosmetics.com is controlled and operated in whole or in part by the website owner from its offices within the United States. By accessing the Web Site, you agree that the statutes and laws of the United States and the State of California, without regard to conflicts of laws, will apply to all matters relating to use of the website, and you agree that any litigation relating in any way to the use of the website shall be subject to the jurisdiction of the state or federal courts in California.

Those who access stahxcosmetics.com from other locations do so at their own risk and are responsible for compliance with applicable local laws. The website owner makes no representation that the Content in the site is appropriate or available for use in other locations or that access to it from outside the U.S.A. is legal. As a condition of your use of the site, you warrant to stahxcosmetics.com that you will not use the site for any purpose that is unlawful or prohibited by the terms, conditions, and notices contained herein. You shall not, at any time, (a) reverse engineer, decompile or disassemble any portion of the site or tamper in any way with the operation of the site, or (b) insert or make use of any type of disabling device including, but not limited to, viruses, worms, Trojan horses, time bombs, or any similar device that may impair, damage, or interfere with the proper working order of the site. You acknowledge that the website owner reserves the right in its sole discretion to refuse or terminate access to the site by you at any time.  

 

RESTRICTIONS ON USE OF CONTENT

You acknowledge that the Content is the property of the website owner and is protected in the U.S. and internationally by a variety of laws, including but not limited to, copyright laws and treaty provisions, trademark laws and other proprietary rights laws. In addition to the website owner ownership of the Content, the website owner or its licensors owns a copyright in the selection, coordination and arrangement of the Content. Nothing contained in this site shall be construed as conferring any license or right to any copyright, trademark or other proprietary interest of stahxcosmetics.com or any third party. The site and the Content may not be copied, distributed, or reproduced in any way, without the prior written consent of stahxcosmetics.com, except that you may print a copies of the Content for personal, informational, non-commercial use provided that (i) all copyright, trademark and other proprietary notices are kept intact, and (ii) the Content is not modified in any way. The permission terminates automatically if you breach any of the Terms of Use. the website owner is not granting you any permission to use the Content other than the permission expressly stated in these Terms of Use.  

 

REVISIONS

The website owner may revise or withdraw the Content, in whole or in part, at any time without notice. The website owner may at any time revise these Terms of Use by updating this posting. By using the site, you agree to be bound by any such revisions and you agree to periodically visit this page to determine the then current Terms of Use to which you are bound.  

 

LINKS TO THIRD PARTY WEBSITES

The site may contain hyperlinks to websites operated by parties other than the website owner. Such hyperlinks are provided for your reference only. The website owner does not control such web sites and is not responsible for their contents. The website owner's inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators. The website owner is not responsible for damages or losses caused by any delays, defects or omissions that may exist in the services, information or other content provided in such web sites, whether actual, alleged, consequential or punitive. The website owner makes no guarantees or representations as to, and shall have no liability for, any electronic content delivered by any third party, including, without limitation, the accuracy, subject matter, quality or timeliness of any electronic content.  

 

DISCLAIMER OF WARRANTY; LIMITATION OF LIABILITY; INDEMNITY

IN NO EVENT WILL THE WEBSITE OWNER, ITS SUPPLIERS, OR OTHER THIRD PARTIES MENTIONED AT THIS SITE BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS SITE, ANY WEBSITES LINKED TO THIS SITE, OR THE MATERIALS OR INFORMATION OR SERVICES CONTAINED AT ANY OR ALL SUCH SITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF THE MATERIALS, INFORMATION OR SERVICES FROM THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ALL COSTS THEREOF. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Contact Us

mailto: info@stahxcosmetics.com